Author: Ivo

Drivers Suite

When waiting for jobs

Hi guys,

Due to a serious complaint that we have received, we are not allowed to hang around Cassilis Road, E14, at any time – apart from dropping or picking up a customer!

A kind reminder that we should not park at double yellow lines. Also, it is against the law to keep your vehicle running when stationary (Electric exempt). When talking to other drivers, the social distancing must be forced, and voices should be kept low as some residence maybe still sleeping in the early mornings/late nights!

Please remember that our awesome orange tie can bring us more customers and make you easily be identified in the airports – but it also blows your cover if being a bit naughty! 😌

Cassilis Road in Google Maps

Carrot Driver News, Drivers Suite

COVID Announcement

Face Coverings

It is important, now more than ever, that taxi and private hire drivers and passengers wear face coverings at all times when in taxi or private hire vehicles, unless they are exempt from doing so.

From 22 September 2020, it became a legal requirement for passengers travelling in taxi or private hire vehicles (PHVs) to wear a face covering for the duration of their journey.

Transport for London (TfL) Compliance Officers continue to carry out engagement and enforcement of this legal requirement across the transport network including taxi and private hire vehicles. There is also a role for licensees to play in helping to improve compliance, keeping themselves and their customers safe.

Guidance for managing a passenger not wearing a face covering

Some passengers could become frustrated or confrontational if you refuse to take them or you insist they wear a face covering before you start the journey. The following advice may help you in these circumstances:

Can a taxi or PHV driver refuse a job if a passenger refuses to wear a face covering?

The regulations enable taxi and private hire vehicle drivers to deny access to their services if a passenger is not wearing a face covering, or to direct them to wear one or leave a vehicle if they are not wearing a face covering. Drivers are reminded that some passengers may have an exemption to this regulation. These are set out by the Government here

Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others. This includes (but is not limited to):

  • Children under the age of 11 (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons)
  • People who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • Where putting on, wearing or removing a face covering will cause you severe distress
  • If you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
  • To avoid harm or injury, or the risk of harm or injury, to yourself or others ‒ including if it would negatively impact on your ability to exercise or participate in a strenuous activity
  • Police officers and other emergency workers, given that this may interfere with their ability to serve the public

What if the passenger gets in the vehicle and then removes their face covering?

If a passenger has already entered the vehicle and then takes off their face covering, the driver should encourage the passenger to wear the face covering and remind them that it is a legal requirement. In most cases, passengers will comply. However, in the small number of cases where the passenger fails to comply with the driver’s encouragement and request, without a legitimate exemption, the driver has the option of asking the passenger to leave the vehicle. If TfL and/or the police identify a passenger not wearing a face covering – and they don’t have an exemption – they could receive a fixed penalty notice (£200 fine) for not complying with the regulations.

What if the passenger becomes aggressive?

If the passenger becomes aggressive or refuses to pay, then the driver should contact the police on 101 or 999 depending on the severity of aggression displayed. Please note that the driver cannot demand that the passenger remains in the vehicle until the police arrives.

The Government has provided guidance using a 6 step process for escalation which you should consider for these situations.

Does the passenger have to provide any evidence to show that they have an exemption?

Passengers do not have to provide any proof of an exemption.

Face covering exemption badges 

There are some circumstances where people may not be able to wear a face covering. We ask that drivers be mindful and respectful of such circumstances. Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card or badge, both of which are available from TfL:

The Government also distributes face covering exemption cards (some of which can be displayed on a mobile phone) and badges, further details can be found on the website.

Carrot Driver News, Drivers Suite

COVID-19 Test for drivers

We hope that everyone is well!

From Wednesday, 06th January 2021, our customers can start booking COVID-19 tested drivers. This means that before executing the job, the driver must come by the office, and complete 15 minutes rapid Corona test.

The test is painless and uses swabs that are inserted to nostrils. Unlike the NHS test, this test does not require to insert the swabs deep into the nostrils; hence, it is not unplesent!

Similar to the collection of the baby seats, the driver will be getting paid £10 extra for coming to the office and completing the test. Plus you’ll get the free test as it will be paid by a customer.

The test results will be only shared with a customer that paid for it, and our office staff. However, if any drivers are refusing to take the test when the job is coming in, then they will be locked out for the next 10 days. This is not a punishment, but there will be a reason to believe that the driver may want to hide his symptoms of COVID. Obviously, in the case of the positive test, the additional procedures that are in place, will be executed.

If you like to purchase the test for yourself, then we managed to secure a 50% discount for Carrot Cars drivers. Please contact driver managers for more information!

We are hoping that this new option will make people feel safer about our service and will create more hype, which we desperately need at those difficult times!

If anyone has any concerns, suggestions or questions, then please comment below, or contact Driver Managers!

Stay safe!

Drivers Suite

Parking restrictions at Admirals Way

Hi guys,

It appears that few cleverclogs, have been undermining the authority of the Estate Security Officers, which means that the whole visiting of our office is now under jeopardy, for everyone.

Please note that PCNs are now being issued to anyone who parks at Admilars Way, this includes anyone who is waiting in their vehicle!

The only exception (This may also be changed in the future) is when picking up/dropping off the child safety seats. You must only park at the little pocket, opposite of Hilton, and must return to your vehicle within 5 minutes, which after you need to drive off! The ticket will be issued even then if no Carrot Cars sticker is displayed at the rear of the vehicle.

If you are coming for a meeting with Driver Relations manager, then please call us in advance so that we can give you further instructions!

Drivers Suite

UPDATED: Very Important Update (Sum Up cash machines)


If you don’t read and act, then your card payment machine will stop working!

We have now done the crucial security update made, which means that card machines require an additional login. This needs to be done only once, but while you are taking customer’s payment, so please prepare yourself!

Start the payment, as usual > you will then see the following screen:

Your email address is: (The long number at the back of the card machine +
 For example:
 Your password is:Carrot011109

Let’s hope that this changeover will go smoothly, but if you are experiencing any difficulties, then our Operators and Driver Relation Managers will be here to assist you!

Please comment below if you have any questions!

Good Luck! 🤞

Carrot Driver News, Drivers Suite

Carrot Cars is expanding

#carrotcars is expanding & your help is required!

We are building our next stronghold at Kensington, Chelsea, Fulham & Pimlico. If you know anyone or have any leads at hotels, restaurants, bars, private firms, hospitals, government departments or even private customers that live at those locations and are looking for a reliable cab company, with top-notch service, then please email
Your help won’t be forgotten!

Drivers Suite

Compulsory Face Masks

We have recently received an unprecedented amount of complaints that some of the Carrot Cars’ drivers don’t wear face masks when carrying out bookings.

As demanded by TFL, all PHV drivers must wear the face coverings at all times, when with customers or in-between jobs. The face-covering must cover your mouth and nose at all times! Please note that there is absolutely no excuse not to follow those instructions! (Even if you had the Covid19 already!)

Due to the seriousness of the situation, regular car checks are now resumed. If any of our drivers will not be able to demonstrate that they have a fair quality face covering with them, then they will be logged off and a warning will be executed. In the case of the second time failure, the CC contract will be concluded. Please note that by the law, Carrot Cars must report any omissions about the PHV drivers to TFL, within 14 days!

Any customers who complain, that no face covering was worn by the driver (with plausible evidence) are applicable for a free ride on driver’s expense!

Furthermore, we have promised to our customers that between each journey, our drivers are using antiviral disinfectant to clean all the exposed surfaces of a vehicle, such as door handles, seatbelts and seats. We will also start checking that these procedures are executed and requested!

If you have any concerns or if you feel that those demands are any way unfair, then kindly call on 02039275116 or email to Driver Relations Managers!

Thank you for understanding, and apologises for such an assertive approach!

Carrot Driver News, Drivers Suite

Worried about the Coronavirus?

Some of the Carrot Cars drivers have shown the increasing concern about the Coronavirus (COVID-19) that has lately shaken the world. Here we would like to share some advice and procedures to give you the pice of mind.

Don’t panic!

Statistically, you have a much much bigger chance to win a lottery’s jackpot, than catch the Coronavirus; therefore, do not panic. Even if there is a larger-scale outbreak in the UK, then remember that you are in the country that has the best medical establishment in the world!

What can you do to minimise the risk?

  • Wash your hands and use Anti-bacterial sanitizer gel (Available to buy at the Driver Managers’ office)
  • Avoid shaking people’s hands. If a customer wants to shake your hand, then politely tell them that unfortunately, it is a company’s policy not to allow any drivers to shake hands, until the Coronavirus in under the control. Please apologize and tell then that you don’t mean to be rude in any way!
  • Use the antibacterial spray and towels, to clean your vehicle’s door handles after every time a customer leaves the car.

What are the symptoms of the Coronavirus? 

  • Cough
  • High-temperature
  • Shortness of breath

But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

However, if you do have those symptoms then you only need to stay away from public places (self-isolate) if advised to by the 111 online coronavirus service or a medical professional. Please do not come to work!

TFL Guideline about the Coronavirus

Carrot Driver News, Drivers Suite

Drive Safely In This Winter!

Winter weather can make even the simplest journeys difficult and even unsafe. Read on for our tips for driving in snow and other bad weather conditions. Snow, ice, gales, flooding, frost, and fog – the winter months often present motorists with some of the most challenging driving conditions of the year. If you’ve no option but to take to the roads when the elements are against you, we have some essential driving tips to help keep you safe.

Snow, ice and frost

  • Make sure you have good all-round visibility before setting off. Make sure your windows are completely clean and clear but don’t pour boiling water over the glass to thaw the ice as this can cause it to crack. Instead, use de-icer and a proper ice scraper as CDs and credit cards could scratch the glass and will also take longer.
  • During the winter, “warm-up thefts” can be easily prevented, saving you upset and financial loss. Leaving your vehicle running and unattended to warm up leaves your car unsecured and exposed to theft. It only takes seconds for a thief to take advantage of the situation, so be extra vigilant this winter.
  • You should also take the time to clear snow off the roof of your car – it can slip down onto your windscreen or rear window or blow off into the path of other traffic.
  • It’s important to drive cautiously and at the correct speed – not too fast because you risk losing control, but not so slow that you risk losing momentum when it’s needed.
  • Always brake gently to avoid locking the wheels and losing control.
  • If you drive a manual car, start gently and avoid high revs. Stay in a higher gear to avoid skidding and maximise control – start off in second if it’s really slippery. This isn’t so easy in an automatic car, but some come with L, 2 or +/- controls which allow drivers to change up into higher or lower gears if needed.
  • If your car starts to slide sideways, take your foot off the pedals and steer into the skid. Only use the brake if you cannot steer out of trouble.
  • Bends are particularly challenging in icy conditions. Slow down early so that by the time you turn the steering wheel you’ve already lost enough speed.
  • On a downhill slope keep your speed low before you start the descent and don’t let it build up – it’s much easier to keep it low than to try and slow down once things get slippery.
  • Double or treble your normal stopping distance from the vehicle in front so you’re not relying on your brakes to be able to stop.
  • Think ahead as you drive and slow down early, especially if it means you won’t have to stop altogether. It’s easier to keep moving rather than come to a complete standstill in order to keep momentum.
  • Try to stick to bigger, busier roads. They are more likely to have been treated with salt and grit and the extra traffic is likely to have churned up the snow. Minor roads are less likely to be cleared or treated.
  • If you get stuck in the snow, do not spin the wheels or rev the engine – all this will do is dig your car further in. Instead, put your car into as high a gear as possible and slowly maneuver the vehicle forwards and backward to gently creep out.


  • Keep your windscreen and windows as clean as possible. The dirtier your windows, the more likely they are to cloud up quickly. Don’t forget your rear-view mirror and door mirrors either.
  • Always use dipped headlights in misty conditions. The full-beam will only obscure your visibility when it’s foggy and dazzle oncoming drivers. Only use your fog lights if visibility is less than 100 meters, but don’t forget to turn them off when visibility improves.
  • Top up your screenwash before setting off. Fog can leave a fine spray on your windscreen and you’ll need to keep it clean and clear. However, if you’re driving in freezing fog, don’t use your windscreen washer unless you have non-freezing washer fluid – the screen will be covered in ice if not.
  • Pedestrians and cyclists will be more difficult to see. Keep your speed down to give yourself enough time to spot them, especially in built-up areas.
  • Don’t stick rigidly to the speed limit – maintain a steady and consistent pace to make sure you can slow down or brake early enough to avoid hazards ahead, and cars behind you can do the same
  • If a car behind you is following too closely, drive sensibly and consistently and try not to brake suddenly.

Heavy rain and flooding

  • Before setting off in stormy conditions, check your car’s lights and windscreen wiper blades are clean and working properly. Also, check tire pressure and tread depth to ensure the best possible grip on wet surfaces.
  • Plan your route in advance and try to avoid any roads that are prone to flooding – even if it means a long journey.
  • Switch on your dipped headlights so other motorists can see you easily.
  • Reduce your speed when traveling to decrease your stopping distance. This will also help you pass through large puddles and potholes smoothly, without spraying other road users or risking aquaplaning.
  • Beware when driving through puddles and flooded areas – they may be deeper than you think and cause serious damage to your car. If in doubt, turn back and find another way to your destination.
  • If you think it’s safe, proceed slowly, keeping your car in a low gear (e.g. second) and your engine revs up so that you can maintain momentum.
  • Once you exit the other side – and especially if the puddle was deep – pause for a moment (if it’s safe) to let any excess water drain away. You should then gently test your brakes to be sure they’re working correctly.
  • If your engine cuts out after driving through deep water, don’t attempt to restart it, as catastrophic engine damage may occur. Instead, turn on the hazard lights, call for assistance and get professional advice.
  • SUVs and crossovers generally have a higher ride height which is an advantage when driving through floods. It’s still worth checking the manual to see what your wading depth is, though, and whether you need to change a setting to raise the vehicle.

High winds

  • Keep both hands on the wheel to maximise the chances of controlling your car and handling any sudden gusts.
  • Reduce your speed so strong gusts won’t blow you as far off course and keep your distance from other vehicles, especially lorries and caravans.
  • Expect the unexpected, especially when traveling on exposed stretches of road, bridges and passing high-sided vehicles.
  • Leave extra room for cyclists and motorcyclists, who are particularly vulnerable to sudden gusts, and may veer across the road.
  • Beware of fallen trees, branches and other debris such as dustbins that may have blown into the road.
  • Avoid towing high-sided trailers like caravans or horseboxes if gales are forecast.

In an emergency

  • Don’t press on if you think your car has a problem. If you’re on a motorway, pull over onto the hard shoulder and pull off any other road somewhere safe.
  • Switch on your hazard warning lights to let other road users know you have a problem. If you’re on a motorway or side road, make sure you and your car are always visible to other road users.
  • If you have a warning triangle, place it on the same side of the road at least 45 meters (147 feet) behind your broken-down vehicle.
  • If you break down or have to pull over on a motorway or dual carriageway, you and your passengers should leave the car and wait behind a barrier or up an embankment. Do not stand too close to your car – other vehicles have been known to rear-end stranded cars.
  • If you have to call for assistance, you’ll need to tell the breakdown or emergency services your location, so try to keep track of where you are.
  • If you feel threatened in any way, call 999 for the police.
  • If you’re driving in extreme conditions, always carry a winter driving kit. This should include:
  1. Ice scraper
  2. De-icer
  3. Blanket
  4. Torch
  5. Shovel
  6. High visibility jacket
  7. Waterproof clothing
  8. Warning triangle
  9. Something to eat
  10. Fully charged mobile phone

We also have one final piece of overall advice which is relevant whatever the weather, but especially during severe conditions: always be aware of vulnerable road users, especially cyclists, bikers and pedestrians.

Happy driving!