Drivers Suite

Drivers Suite

When waiting for jobs

Hi guys,

Due to a serious complaint that we have received, we are not allowed to hang around Cassilis Road, E14, at any time – apart from dropping or picking up a customer!

A kind reminder that we should not park at double yellow lines. Also, it is against the law to keep your vehicle running when stationary (Electric exempt). When talking to other drivers, the social distancing must be forced, and voices should be kept low as some residence maybe still sleeping in the early mornings/late nights!

Please remember that our awesome orange tie can bring us more customers and make you easily be identified in the airports – but it also blows your cover if being a bit naughty! 😌

Cassilis Road in Google Maps

Carrot Driver News, Drivers Suite

COVID Announcement

Face Coverings

It is important, now more than ever, that taxi and private hire drivers and passengers wear face coverings at all times when in taxi or private hire vehicles, unless they are exempt from doing so.

From 22 September 2020, it became a legal requirement for passengers travelling in taxi or private hire vehicles (PHVs) to wear a face covering for the duration of their journey.

Transport for London (TfL) Compliance Officers continue to carry out engagement and enforcement of this legal requirement across the transport network including taxi and private hire vehicles. There is also a role for licensees to play in helping to improve compliance, keeping themselves and their customers safe.

Guidance for managing a passenger not wearing a face covering

Some passengers could become frustrated or confrontational if you refuse to take them or you insist they wear a face covering before you start the journey. The following advice may help you in these circumstances:

Can a taxi or PHV driver refuse a job if a passenger refuses to wear a face covering?

The regulations enable taxi and private hire vehicle drivers to deny access to their services if a passenger is not wearing a face covering, or to direct them to wear one or leave a vehicle if they are not wearing a face covering. Drivers are reminded that some passengers may have an exemption to this regulation. These are set out by the Government here

Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others. This includes (but is not limited to):

  • Children under the age of 11 (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons)
  • People who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • Where putting on, wearing or removing a face covering will cause you severe distress
  • If you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
  • To avoid harm or injury, or the risk of harm or injury, to yourself or others ‒ including if it would negatively impact on your ability to exercise or participate in a strenuous activity
  • Police officers and other emergency workers, given that this may interfere with their ability to serve the public

What if the passenger gets in the vehicle and then removes their face covering?

If a passenger has already entered the vehicle and then takes off their face covering, the driver should encourage the passenger to wear the face covering and remind them that it is a legal requirement. In most cases, passengers will comply. However, in the small number of cases where the passenger fails to comply with the driver’s encouragement and request, without a legitimate exemption, the driver has the option of asking the passenger to leave the vehicle. If TfL and/or the police identify a passenger not wearing a face covering – and they don’t have an exemption – they could receive a fixed penalty notice (£200 fine) for not complying with the regulations.

What if the passenger becomes aggressive?

If the passenger becomes aggressive or refuses to pay, then the driver should contact the police on 101 or 999 depending on the severity of aggression displayed. Please note that the driver cannot demand that the passenger remains in the vehicle until the police arrives.

The Government has provided guidance using a 6 step process for escalation which you should consider for these situations.

Does the passenger have to provide any evidence to show that they have an exemption?

Passengers do not have to provide any proof of an exemption.

Face covering exemption badges 

There are some circumstances where people may not be able to wear a face covering. We ask that drivers be mindful and respectful of such circumstances. Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card or badge, both of which are available from TfL: www.tfl.gov.uk/campaign/face-coverings

The Government also distributes face covering exemption cards (some of which can be displayed on a mobile phone) and badges, further details can be found on the gov.uk website.

Carrot Driver News, Drivers Suite

COVID-19 Test for drivers

We hope that everyone is well!

From Wednesday, 06th January 2021, our customers can start booking COVID-19 tested drivers. This means that before executing the job, the driver must come by the office, and complete 15 minutes rapid Corona test.

The test is painless and uses swabs that are inserted to nostrils. Unlike the NHS test, this test does not require to insert the swabs deep into the nostrils; hence, it is not unplesent!

Similar to the collection of the baby seats, the driver will be getting paid £10 extra for coming to the office and completing the test. Plus you’ll get the free test as it will be paid by a customer.

The test results will be only shared with a customer that paid for it, and our office staff. However, if any drivers are refusing to take the test when the job is coming in, then they will be locked out for the next 10 days. This is not a punishment, but there will be a reason to believe that the driver may want to hide his symptoms of COVID. Obviously, in the case of the positive test, the additional procedures that are in place, will be executed.

If you like to purchase the test for yourself, then we managed to secure a 50% discount for Carrot Cars drivers. Please contact driver managers for more information!

We are hoping that this new option will make people feel safer about our service and will create more hype, which we desperately need at those difficult times!

If anyone has any concerns, suggestions or questions, then please comment below, or contact Driver Managers!

Stay safe!

Drivers Suite

Parking restrictions at Admirals Way

Hi guys,

It appears that few cleverclogs, have been undermining the authority of the Estate Security Officers, which means that the whole visiting of our office is now under jeopardy, for everyone.

Please note that PCNs are now being issued to anyone who parks at Admilars Way, this includes anyone who is waiting in their vehicle!

The only exception (This may also be changed in the future) is when picking up/dropping off the child safety seats. You must only park at the little pocket, opposite of Hilton, and must return to your vehicle within 5 minutes, which after you need to drive off! The ticket will be issued even then if no Carrot Cars sticker is displayed at the rear of the vehicle.

If you are coming for a meeting with Driver Relations manager, then please call us in advance so that we can give you further instructions!

Carrot Driver News, Drivers Suite

Ola Ola

Transport for London (TfL) has informed Ola UK Private Limited (Ola) that it would not be issued with a private hire operator licence after the expiry of its current licence on 3 October 2020.

TfL’s regulation of London’s taxi and private hire trades is designed to ensure passenger safety.  Private hire operators must meet rigorous regulations, and demonstrate to TfL that they do so, in order to operate.  TfL must also be satisfied that an operator is fit and proper to hold a licence.

TfL has concluded that Ola is not fit and proper to hold a private hire operator licence.

Information for Drivers  
The Private Hire Vehicles (London) Act 1998 includes a provision to appeal a licensing decision within 21 days of it being communicated to the applicant.

Our reasons for not issuing Ola with a private hire operator licence  
Ola has been operating in London since February 2020 and recently made TfL aware of a number of failures that had potential public safety consequences.  These included:

  • Historic breaches of the licensing regime that led to unlicensed drivers and vehicles undertaking more than 1,000 passenger trips on behalf of Ola
  • Failure to draw these breaches to TfL’s attention immediately when they were first identified.
Drivers Suite

UPDATED: Very Important Update (Sum Up cash machines)

UPDATED

If you don’t read and act, then your card payment machine will stop working!

We have now done the crucial security update made, which means that card machines require an additional login. This needs to be done only once, but while you are taking customer’s payment, so please prepare yourself!

Start the payment, as usual > you will then see the following screen:

page4image11152768
Your email address is: (The long number at the back of the card machine + @carrotcars.co.uk).
 For example: 123456789111@carrotcars.co.uk
 Your password is:Carrot011109

Let’s hope that this changeover will go smoothly, but if you are experiencing any difficulties, then our Operators and Driver Relation Managers will be here to assist you!

Please comment below if you have any questions!

Good Luck! 🤞

Carrot Driver News, Drivers Suite

Carrot Cars is expanding

#carrotcars is expanding & your help is required!

We are building our next stronghold at Kensington, Chelsea, Fulham & Pimlico. If you know anyone or have any leads at hotels, restaurants, bars, private firms, hospitals, government departments or even private customers that live at those locations and are looking for a reliable cab company, with top-notch service, then please email ivo@carrotcars.co.uk
Your help won’t be forgotten!