(Important update) New phone system functionality
Please note that customers who have an active booking with us, now get a message when they call our main line: “You have currently an active taxi booking. Your car has arrived (or) Your car is on the way) Press 1 to speak to the driver, press 2 speak to the agent”
You will receive customer calls from 03301744857. Perhaps save it as: “Carrot Cars Customers” Please, please, please, remember the good phone manners. Answer the call: “Good morning/afternoon/evening, Carrot Cars driver (your name) speaking, how can I help you?”
When you call now to the office, while you are on the active booking, then you will hear: “Hello (Your name), you have currently an active booking. Press 1 for pick up 1 (this means the customer of your app’s 1st pick up), and press 2 to speak to an agent.” If you use this system then you don’t ever again have to worry about the international numbers as we will pay for the calls!
I think we have a fantastic update. Making us both professional and privacy improved. Good to say bye to the very unwelcome international calls, totally smashing!!
However as updates proofs minor challenges, some levels of training or spot checks on driver customer communications may be required to enhance the overall quality experience for our cherished customers
Thank you, George, for your feedback and positive comments.
We agree about quality control. Thankfully now all the calls between the drivers and customers are recorded; hence, we can do random checks, here and there.
Thankfully we have the best drivers’ team in the UK; therefore, we are not worried about the overall quality of the conversations.