Reduction of free waiting time (Internal news)
Please note that from the 1st of December 2016 our free waiting time for the customers is reduced from 15 minutes to 10 minutes.
As usual, system will make the automated calculations, which means that you don’t have to make any adjustments. Nevertheless, it is important to remember to press POB as soon as you have met your customers. Failing to do so may end up your customers getting overcharged and you may be help responsible for this…
For the airport pick ups – 60 minutes free waiting time still applies. As I am sure – everyone agrees that this has not been an issue in our company as hardly ever anyone has experienced such waiting.
Just to remind the charges;
First 10 minutes free (From the 1st of December)
Thereafter; £1 per every 3 minutes
Furthermore, there will be cases when some customer will expect the 15 minutes free waiting time, as they may have not been informed. Therefore over the next few months we will adjust some cases the waiting time, if we learn that customer may be very upset. However, I am confident that such cases will be minimum.